Security Policy


Your online security is our #1 concern. Nothing is more important. Our job is to make sure your credit card account and personal information are always secure. My colleagues and I have been given extraordinary resources and the latest state-of-the-art technology to provide you with a secure online environment.

I'm proud of the security system we have created. Because of this commitment to security, your account and personal information are safe within Barclays and when you communicate with Barclays.

Let me know if you ever have a question about our security measures.

Karen Smithson
Barclays Colleague and Customer

Our Security Measures
Here are some of the ways we provide the utmost in online security:

  • We use Secure Sockets Layer and Transport Layer Security to provide a 128-bit secure link between your browser and us. A Global Digital certificate signed by Verisign assures that you are, in fact, communicating with Barclays and not a copycat site.
  • We have built a time-out into your logon session. Your connection to our site will be closed after a period of inactivity. This protects you in case you forget to sign out.
  • We use firewalls and other technology to block unauthorized traffic to our site. Our state-of-the-art monitoring equipment ensures that unauthorized access is prevented.
  • Information is always encrypted between areas of Barclays and between Barclays and our partners. Not only is communication between you and Barclays encrypted, but also between Barclays and its business partners. It's one more way to ensure the security of your personal information.

Our Email Security Standards
All of our legitimate emails that you receive will contain four pieces of consistent information to enable you to easily verify if an email related to your account is authentic:

  1. Your first and last name.
  2. The last four digits of your credit card account number.
  3. Our mailing address along with information on how to contact us via email or by phone.
  4. A unique tracking identification that we can use to verify the email; if you have any doubts about the authenticity of an email, please call the phone number on the back of your card to speak with a Relationship Manager.

In addition, we will never ask you in an email to verify sensitive information such as your full account number, Username, Password or Social Security Number.

What You Can Do to Protect Your Security
In addition to the latest security technology, here are some tips to protect your security:

  • Know WHO you are dealing with.
  • Interact with reputable companies. If you are unsure of the company, ask for paper brochures/materials to be sent to your home.
  • Check to be sure you are on the website of the company with which you want to do business. Website names (URLs) that are very similar to those of legitimate companies can easily be created by someone intending to commit fraud.
  • Take the time to read the provider's Website Privacy Policy before proceeding. This should outline both the company's security measures and personal information sharing policies. Protect your personal information.
  • Never disclose your password to anyone, even a customer service representative from that company.
  • Only provide merchants information necessary for the transaction.
  • Ensure the site is encrypted before providing credit card or other personal information. Look for a key or lock on your screen.
  • Use unique passwords - avoid date of birth, Social Security Number, or simple words.
  • Avoid sending personal information via email unless the security is specifically outlined.
  • Always keep a record of your online transactions.
  • Use a secure browser.

Protect your personal information.

  • Never disclose your password to anyone, even a customer service representative from that company.
  • Only provide merchants information necessary for the transaction.
  • Ensure the site is encrypted before providing credit card or other personal information. Look for a key or lock on your screen.
  • Use unique passwords - avoid date of birth, Social Security Number, or simple words.
  • Avoid sending personal information via email unless the security is specifically outlined.
  • Always keep a record of your online transactions.
  • Use a secure browser.

Protect yourself from email scams.
Barclays is committed to keeping your information secure. You can protect yourself by being aware of common tricks used to obtain access to your information.

Recently, some reputable companies have experienced email fraud. In these scams, individuals received an email linked to a website that looks like it came from the reputable company, often a bank or other financial institution. The email usually states that there is a problem with the customer's account and requests the customer's Username and Password. This type of scam is called spoofing or phishing. You are the first line of defense against phishing. Never provide your Username and Password in response to an unsolicited request.

By following a few helpful hints when viewing your email, you can help protect your personal information. Consider the following:

  • A legitimate email regarding your credit card account, issued by Barclays Bank Delaware, will always have the four consistent pieces of information outlined above in our Email Security Standards.
  • Only open email attachments when you recognize the sender. Attachments are sometimes used to spread computer viruses that could access your personal information.
  • Do not include sensitive information such as your full account number, Social Security Number, Username, Password, Credit Card Validation (CCV) code, ATM/Debit or Credit Card number, or bank account number in emails you send. Barclays will never include such sensitive information in emails we send to you.
  • Many fraudulent emails contain spelling or grammatical errors. Do not respond to an email if there are obvious mistakes.

Security is very important to us. If you have any questions or if you wish to validate the authenticity of a communication, you can always contact us securely by calling the phone number listed on the back of your credit card or by logging into our website to send a secure email.

For more details, visit the Internet Education Foundation's Privacy Toolbox located on the Federal Trade Commission's website at www.privacytoolbox.org.

Privacy Policy

Download our Privacy Policy (PDF) to learn more about your Privacy & Security.

Privacy Policy Overview—Revised as of December 2010
At Barclays Bank Delaware ("Barclays") we respect your right to personal privacy, online and off. Our Privacy Policy is designed to provide you with protection and value. And it's written in "plain English." Here are the highlights:

We do not sell information about you or your Accounts.

  • When we share information, it is only according to the guidelines described in our Privacy Policy.
  • We do not share information with third party marketers unless you expressly authorize us to share the information.
  • You control how we contact you. As described in our Privacy Policy, credit card customers may exercise your options online, by mail or by phone.
  • We have developed industry standard security to protect against the misuse of your information.

This Privacy Policy applies to personally identifiable information about a consumer or a consumer's current or former customer relationship with us. Our Privacy Policy will evolve to meet the changing world in which we operate and we will promptly advise you of any changes to it as required by applicable law.

I invite you to read our Privacy Policy below. If you have any questions or if anything is unclear, credit card customers can email us at privacy@BarclaycardUS.com or contact a Customer Care Representative at 1-877-523-0478.

Larry Drexler
Good Counsel
Barclays

Privacy Is Important to Us
We believe that Privacy is a cornerstone of our customer relationship. In designing our business, we strive to find methods to guard your privacy while affording you opportunities to save time and money.

  • We do not sell information about our customers, their Accounts, or transactions to others for their use. We do share information as described in this Privacy Policy.
  • We do not share information about you, except in the limited circumstances described in our Privacy Policy.
  • When we do share information it is limited to the information necessary for the particular circumstance.
  • We restrict access to the information we obtain about you, only to appropriate employees and service providers for business purposes only.
  • We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard against misuse of the information we obtain.

Cookies
"Cookies" are small computer files that are automatically placed on your computer's hard drive when you are connected to a website or remote server so that the website can recognize you upon your return to the website and tailor your experience based on your earlier use of the site and, in some cases, your earlier use of other sites. Our cookie does not collect information from your hard drive; rather, it allows us to recognize you and know how you navigated through our site. It is also part of our effort to detect and stop fraud. "Action tags" (also known as Web Beacons, Trackers, or Bugs) are invisible pixel .gif files placed on web pages that are used to track web navigation to those pages.

We use a cookie for each computer that visits our site. The cookie is integral to the customer experience and is necessary to use our online services. It allows us to customize the website presentation based on your Accounts. While cookies, including ours, can be disabled, if you disable our cookie you will not be able to use our website.

Cookies may also be used by our partners who have links on our website. These cookies allow those partners to recognize you and monitor your use of the site. The partners will not get personal information about you unless, and until, you provide your information to them when visiting the partner's site. For more information about partners' use of cookies see their privacy policies, links to which are available below.

Companies that place our banner ads on other websites ("ad servers") also use action tags to understand how a person navigates on our site after responding to one of our banner ads. Any information collected is never linked to an individual and is only used in aggregate with other information generated by visitors to our site. You have the right to elect not to participate in this anonymous tracking of information, which is used to select which ads to display when you visit certain websites. In order to determine your comfort level with these companies' information practices you should review their privacy policies. Click on the advertiser name below to go to its website to learn more about that agency's privacy policy, its use of cookies and action tags, and the options available to you in relation to those cookies.

Hertz
Insurance.com
Teleflora
Time

Trilegiant Corporation Offers:
CompleteHome
Great Fun
Shoppers Advantage

At present, we do not allow third-party serving of advertising on our website. If we do allow such activities in the future, we will post a link from our online Privacy Policy to the privacy policy of the company or partner that is associated with each advertisement. We recommend that you review each company or partner's privacy policy including their use of cookies to understand their information handling practices and your options.